Operations / Not for Profit [ India ]

3 months

Consulting Partner to help design the next phase of Operations and Network offices- for a Non-Profit Foundation

CLIENT:
A Non-Profit Organisation that aims to help women, girls and children in need by providing individualised care, education, healthcare, emotional and physical support and housing and shelter.
CONSULTANT:
An E-Commerce & Operations Expert with 23+ years of experience in spearheading comprehensive business strategies, overseeing P&L management, HR operations, client relationships, and marketing initiatives. Prior roles include VP positions at Zomato and Fitso, where he led operational expansions and managed large-scale teams amidst challenging market conditions. He has managed to acheive remarkable revenue growth through strategic leadership and efficient operations management.
ASSIGNMENT:
The client required an Expert to help create an experiential center, optimizing its functionality and efficiency in two phases. The first phase involved flow management, service experience enhancement, developing a branding strategy, national network integration, hub linkages, designing an impact bond structure, and revenue model development. The second phase focused on templatizing the processes developed in phase one to enable replication and scalability. This involved creating standardized guidelines and procedures that can be easily implemented by local teams with grant support from the central team.
OUTCOME:
The consultant presented the management with findings across various project dimensions, focusing primarily on network office layout, service design, branding, and visibility aspects. The project was completed in three milestones, with the third milestone involving a review of the final report drafted by the consultant.