ACADEMIC QUALIFICATIONS

BSc: Mumbai University

Masters: VJTI

PROFILE SUMMARY

Seasoned IT program manager with experience in coordinating cross-functional teams of professionals through diverse implementation, migration,
and merger initiatives. Well-versed with large initiatives on IT Leadership, People Management, Program Management, Business Operations, Data Services and Business Intelligence, Analytics Solution, Support Services and Service Management. At Mastercard she orchestrated the migration of diverse platforms and data while safeguarding alliance with all government rules and regulations for several Mergers and Acquisitions.

CONSULTING EXPERIENCE

16 years

EXPERIENCE HIGHLIGHTS

Seasoned IT program manager coordinating cross-functional teams of professionals through diverse implementation, migration,
and merger initiatives. Strategic executive leveraging in-depth analysis and creative insights to promote growth through reduced
costs, optimized operations, and improved employee programs. Well-versed with large initiatives on IT Leadership, People Management, Program Management, Business Operations, Data Services and Business Intelligence, Analytics Solution, Support Services and Service Management. Collaborative individual capable of interfacing with key program stakeholders and teams to
safeguard cohesive lifecycles. Technically proficient leader with the ability to quickly adopt and utilize new technologies, tools, and methodologies.

Areas of Expertise
 Team Leadership & Guidance
 Project & Program Management
 Strategic Planning & Analysis
 Customer Data
 Business Analytics
 Data Integration
 Digital Transformation
 Oracle

 End-To-End Project Delivery
 Systems Integration
 Delivery Leadership
 Profit and Loss Management
 Data Modelling
 Digital Marketing
 Agile
 Client Services

 Data Migration & Management
 Operations Management
 P&L Ownership
 Service Excellence
 Infrastructure as a Service
 Cloud Architecture
 Process Improvement
 SQL, MySQL

IT Startups, India June 2019 – Present
Independent Consultant, IT Delivery Management and Operations
Worked for growing multinational consulting companies in a consulting capacity setting up IT processes, systems, managing delivery and talent management.
● Member of leadership team
● Lead IT Delivery and Operations
● Establish operational process initiatives to double business growth with a goal to 10x the current growth rate
● Champion IT Service Management best practices for small firms to track operational metrics and suggest process improvements
● Engage with business teams to identify account management process improvement, customer engagement metrics, market development and devise upsell strategies.
● Lead IT Operations and Reporting teams deriving insights from legacy systems and databases using analytic solutions

Mastercard Technologies, Pune, India 2017 – 2019
Vice President, Operations and Technology
Orchestrated the migration of diverse platforms and data while safeguarding alliance with all government rules and regulations for several Mergers and Acquisitions. Performed detailed internal and external audits on internal operations to highlight areas in need of improvement and devise solutions. Built and coordinated the regional technical operations group in India.
 Captained the technical operations, infrastructure and database engineering practices throughout India.
 Strategized and executed several Systems Integration, Migration Compliance and Audit projects for M&A initiatives with tight timelines.
 Harnessed more than $10M in savings through the configuration of a modern disaster recovery center as well as the decommissioning of three legacy data centers.
 Functioned as chair for the Prevention of Sexual Harassment committee.

Veritas Technologies, Pune, India 2014 – 2017
India IT Site Lead and Senior Manager, Data Services and Business Intelligence
Navigated the Enterprise Data Services and Business Intelligence team in India through numerous global data migration, systems integration and analytics initiatives while leading all information technology operations. Promoted the integration and adoption of Agile methodologies throughout the project lifecycle.

 Captained the global divestiture program to migrate Data/BI services from Symantec to Veritas.
 Post-divestiture, delivered the successful implementation for Veritas cloud migration initiative.
 Spearheaded the integration and execution of a new IT resource strategy in India. Expanded India IT team from 60
cross-functional professionals to 125. Instituted the college internship program for IT.
 Maintained outstanding employee satisfaction scores across entire India Information Technology team.

Cisco Systems, San Jose, California
2007 – 2014
Global Service Manager, Global Support and QA Services
Enablement of IT development and support initiatives in Enterprise Data Services, Marketing Operations, Digital Operations
and HR IT Operations. Coordinated a 20-person team through all customer insight and marketing operations for a $2.4M
marketing data application portfolio. Accumulated over $2M in support, infrastructure, and resource savings after directing
the merger of two applications.
 Reduced portfolio costs by 10% after streamlining and enhancing Quality Assurance and Data Quality processes.
 Minimized costs by $1M after orchestrating vendor consolidation initiatives.
 Member of I&D committee and organizer of Women’s Leadership events.