EXPERIENCE HIGHLIGHTS
- Expertise to establish sales, marketing and service operations from start-up stage to large size
- Business functions of a consumer Internet or e-commerce including sales, consumer monetisation, e-commerce channel, CRM, Customer Ops, Supply Chain, Seller Management
Worked for IBIBO Group - Head – Consumer Operations
Company Profiles: IBIBO group owns travel businesses in both B2C and B2B space – goibibo, redbus, Travel Boutique Online, Ingoibibo
Achievements:
• Converting centralized sales and operations into a highly organized setup comprising CRM systems, well integrated processes and strong control of QA to drive best of the class service to customers
• Manage B2C operations including sales, alliances, customer services, SEO & content backend operations
- Scaled up processes from startup to large scale for sales, CRM, operations, supply chain functions in consumer internet and e-commerce
- Expertise in setting up large telesales systems, teams, processes, etc.
Wide range of industries experience - travel, job sites, matrimony, building material marketplace
He co-founded and online marketplace for construction material and ran it for one and a half years. Met and worked closely with stakeholders across categories and levels e.g cement dealers & manufacturers, tiles retailers & manufacturers and similarly for stell, RMC, Bathroom fittings etc. They helped manufacturers create a digital strategy as well as generate online orders for dealers and retailers. Also worked with builders to help them make purchase process transparent and online.
Info Edge (India) Ltd. – Noida
Business Head – Meritnation.com (Info Edge investee Co)
Initiated business functions of Meritnation from scratch and scaled it upto 3 Cr PA revenue within 12 months
Recognized for setting-up and scaling career services business to 20 Cr+ Business in 5 years and set-up all functions of the business including 3 sales channels, product, ecomm, marketing, backend, servicing, etc.