ACADEMIC QUALIFICATIONS
Ex-MBA: Stanford University, Graduate School of Business,
MBA/PGDM: Graduate School of Business, Stanford University
PROFILE SUMMARY
Strategic Consulting & Implementation in Travel Management Services, Performance Management, Leadership & Professional Skills Development, Principal Management, Market & Partner Development and People Management
EXPERIENCE HIGHLIGHTS
Expertise
- Strategic Business Modeling- Assisting in developing & implementation of Revenue Mix Models to maximize on Opportunities.
- Change Management-Assisting in Transforming Initiatives to build Effective Teams, to Build a Vision and Execute the Purpose Plan into the future.
- Performance Management - Assist in developing & implementation of the Strategic Measurement yardstick , viz. The Balance Score Card Approach to develop a 4 Quadrant Approach to identify , monitor, track and correct Key Performance Indicators in the Financial, Customer related, Operational Excellence and Organizational Development Areas.
- Leadership - Mentoring, One to One Coaching and Managerial Essentials Training to build a Succession Plan within the Organsation
- Sales & Business Development Strategy for Experiential Travel , Business Travel and InDestination Tourism Services.
Companies worked for -
MMI Travel (Part of DNATA/Emirates Group)
Head of Travel
Reported by: Department Heads (Business Travel Services, Outbound Leisure Travel, Gulf Ventures-Inbound Travel, Incentive Travel, and Operations) Dubai & Northern Emirates., GSA Managers-American Airlines &Air New Zealand.
Responsible for Overall Profitability, Strategic Planning & Implementation and
Consumer Futures.
Thomas Cook Al Rostamani- Dubai Manager - U.A.E. Region
Reported by: Four Branch Managers from Abu Dhabi, Dubai & Jebel Ali Free Trade
Zone.
Responsible for Retaining and Improving Profitability, Business Development and
Consumer Futures
International Travel Bureau-Bahrain Travel Manager
Responsible for developing an exclusive Business Travel Service Unit to Cater to
Medium Sized Corporate Houses.
Developed the BTI partner representation business for DNATA ( now HRG-DNATA part of the Emirates Group)
Some work involved with -
AL Rais Travel Group – Member Board of Management and Chief Consulting
Executive, providing Strategic Change Management Advise and Execution
• ANTA Travel – Principal Consultant – Providing Consulting Services in Corporate
Travel Management, Retail Leisure and GSA Principal relations
Trainings Provided -
Educational Partner of the Dubai Travel & Tours Agents Group, providing Soft Skills
Trainings to the Travel Agency Community in Dubai. (Top 20 Agencies generating
80% Travel volumes)
• EmQuest- National Distribution company of Sabre (An Emirates Services company)
– Appointed as the external service provider of Trainings for Sabre customer
agencies in the UAE
Galileo Oman – Provided One day Trainings to the Travel Agency Community in Oman,
extended as a value add by Galileo Oman to their top agency customers in Oman
• American Express Travel represented by Kanoo Travel in UAE & Oman – Provided
Trainings to their entry level front line service professions, Sales Team and
Leadership team on various Training titles
• GSA of Thai Airways, Swiss International, Air India Express in Dubai – Provided
Trainings in front line Sales, Customer Service and Key Account Management
• BCD Travel – Provided One day Trainings in Sales, Performance Management &
Leadership and Retail Sales, in Kuwait
• Global Travel Services (GTS) – Provided Sales, Customer Services and Leadership
Training in Riyadh, KSA
Soft Skills Training Services in Customer Service Philosophy building, Professional Selling Skills ( B2B & Human to Human ),Customer Value Management, Consultative Sales and Though Leadership.